The bad features of iPhone X

29/gen/2018 08:57:51 Warren Contatta l'autore

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For well over two months, my days have ended and begun with the iPhone X. Compared to older iPhones, the X feels impressively fast, slim and, with 5.8 inches of screen space, satisfyingly spacious. But as I've grown to appreciate some of its finer points, I've also discovered the traits that make me roll my eyes, gnash my teeth and occasionally erupt with a well-chosen expletive.

The funny thing is that almost all of these ire-inducing "quirks" stem from Apple's redesign of the iPhone X, which removed the home button and installed a bunch of swipes and taps to cover all navigation bases.

On one hand, Face ID and gestures prove that iPhone users can live without a home button. On the other, learning the ropes takes time, and the swipey stand-ins don't always make a lot of sense. Some iPhone X gestures feel half-baked.

So here we go, my five personal worst iPhone X navigation offenders. Stay tuned for a future piece on some of the things I truly do love about the iPhone X.

Face ID never works when I most need it

Face ID, Apple's replacement for the secure fingerprint reader, uses the iPhone X's front-facing camera to approve mobile purchases and unlock the iPhone 7 Plus repair parts .

It works by making a 3D map of your eyes, nose and mouth -- except when it doesn't. Face ID recognizes me often, but fails enough times to make me notice. For example, I have about a 50-50 success rate while wearing my polarized sunglasses.

When it doesn't work is when I want it to most: as soon as I wake up in the morning. Part of the problem is biological. I'm near-sighted, which means that when I first reach for the phone while my glasses and contacts are resting in their cases, I wind up holding the phone closer to my face than the 25 to 50 centimeters that Apple recommends.

And then there's the fact that in my groggy morning state, I'm lying on my side with either one eye closed, or my face buried in my pillow.

There's no way Face ID is boring its way through that, and it's not Apple's fault.

What is Apple's fault is that the iPhone X doesn't have a satisfying backup plan to my morning squinty-eye. With Face ID, you don't get an immediate second chance to biometrically unlock the phone, not the way you do when the fingerprint scanner on a home button fails; you just tap it again.

No such luck here. You can wait some long seconds only to have to try again, or lock and unlock the phone to kickstart a new Face ID scan.

More often than not, I wind up typing in my 6-digit password, which is faster than waiting for Face ID to maybe or maybe not unlock. This gets annoying when you do it multiple times a day, every day. I'd love a biometric backup, or a faster do-over time if Face ID misses the scan the first time around.

Tip from David S.: "Regarding Face ID, you can re-drive a biometric check by "wiggling" the home bar after a failure. Just move it up and down slightly and quickly and it should re-check."

Tip from Jonathan K.: "One trick to fix some failures is to swipe up and then down on your unlock screen while holding your finger down the whole time. This allows you to unlock notifications without opening your home screen."

Bleh battery life

If you're switching from an older iPhone with battery life that can barely hobble through a single day (especially if Apple did this), the iPhone X is a fantastic upgrade. At least at first.


The iPhone X will last longer than your old iPhone, but not as long as a $1,000 handset should.

James Martin/CNET

After two months, I noticed a steep battery decline. Of course your charge will take a hit every time you stream music or video, or use navigation. That's life with a phone. But even on days when I didn't engage these things, I found myself topping up the power reserves before going out for the night, unconvinced my phone would make it through the evening activities.

When you live on your phone -- texting, looking up stuff online, reading e-books -- that uncertainty makes the difference between a device you can trust and one you have to constantly manage.

This isn't just anecdotal, either. In CNET's looping-video tests, the iPhone X lasted just shy of 11.5 hours average after 9 tests. That's two hours less than the iPhone 8and iPhone 8 Plus results with the same test, and six hours less than the Samsung Galaxy Note 8 (17.5 hours).

Anecdotally, it lasts longer than the iPhone 8 in real-life use, but peters out before the 8 Plus loses steam.

These time windows don't seem so short in a vacuum, but when you compare the results across the board, the iPhone X -- the most expensive mainstream phone you can buy -- drains as quickly as some midrange phones that cost less than half the price, if not faster.


To make matters more frustrating, Apple hides the iPhone X battery percentage meter; it isn't visible at a glance. Instead, you have to swipe down from the top of the iPhone 7 Plus LCD screen replacement on the right side of the notch to call up the Control Center. Only then can you keep a detailed tab on how much juice you have left.

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